Title

Customer Service Representative (Dental)

Position Overview

The Customer Service Representative provides administrative support to the Dental Division focusing on customer service and account management.

Essential Job Functions
  • Provide customer service and administrative support to internal and external customers
  • Acts as a strong liaison between various departments within a manufacturing environment
  • Process email, phone and online orders via website in a timely fashion. Accurately enters orders into the computer system.
  • Provides superior customer service to existing clients via telephone, email or web channels
  • Maintain account paperwork such as set-up, process change orders, price changes, shipment tracking, etc.
  • Work closely with managers and department teams providing internal support to maximize results
  • Respond to customer requests and inquiries promptly and courteously. Analyze and rectify concerns using established company procedures.  Make recommendations.
  • Collaborate and assist in the sales functions of promoting campaigns to increase product demand
  • Support field sales reps and coordinate logistics for marketing activities such as conferences, promotional materials (catalogs and/or flyers), mailings and trade shows
  • Assist with administrative tasks and/or special projects upon request
  • Other duties as assigned
Qualifications
  • Minimum 2 years’ experience in either customer service, account management, marketing or sales
  • Deadline driven
  • Excellent time management skills
  • Problem-Solving
  • Excellent interpersonal skills-ability to interface and communicate at all levels internally and externally
  • Exceptional project management and organizational skills
  • Proficient in MS Office Suite
  • Ability to work in a fast-paced environment
  • Must be assertive and work independently. Comfortable asking questions.
Desired Skills
  • Account management experience in a production environment
  • Self-motivated, energetic and outgoing
  • Strong work ethic
  • Excellent teamwork and collaborative attitude
  • Advanced knowledge in Excel and Word
  • Previous experience working in the dental industry a plus
  • Ability to conform to shifting priorities, demands and timetables
  • Flexible-adapt to changing tasks and expectations
Education/Certifications
  • High School Diploma
  • College degree preferred
Upload your CV/resume or any other relevant file. Max. file size: 40 MB.