KRP

Senior Account Manager (B2B Cosmetic/Beauty Sales Division)

Position Overview

The Senior Account Manager is highly motivated and driven. S/he will work closely with existing sales team with the primary focus of growing Keystone’s corporate account base through effective account management and consultative sales techniques to grow market share. S/he has as a drive for achieving goals and maintaining a great customer experience and is expected to suggest forward-thinking ideas to promote our products.

Essential Job Functions

  • Operating as the initial point of contact for customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account measures (e.g. monthly sales results and annual forecasts)
  • Generate innovative ideas to support customers and market products to the domestic cosmetic wholesale trade
  • New account development for specified territory
  • Communicate with clients to resolve issues and inquiries and assist with challenging client requests promptly and courteously or issue escalations as needed
  • Demonstrates a professional image in representing Keystone Industries and its products
  • Proficient in learning product line, characteristics and application
  • Use client feedback to improve customer experience
  • Identify and approach potential clients
  • Stay up-to-date with product launches and provide support to clients and the sales team
  • Place and follow-up on orders
  • Interface with internal/external contacts regarding product specifications, cost/price, timing, etc.
  • Prioritize and track deliverables to ensure timely delivery
  • Attend and represent Keystone Industries at trade shows, conventions and conferences
  • Provides market intelligences to assist the company to meet market demands
  • Draft correspondence, emails reports, memoranda, and other communications
  • Participates in special projects and performs additional duties in support of departmental goals
  • Mentoring of Junior Account Managers, Account Managers, and Customer Service Reps.

Qualifications

  • 8+ years proven work experience as an Account Manager or relevant role
  • Sales experience in the cosmetic, beauty, or fashion industry (B2B)
  • Previous experience working in manufacturing setting a plus
  • Ability to manage high profile accounts and represent Keystone Industries professionally.
  • Demonstrable ability to communicate, present and influence customers at all levels of an organization, including executive and C-level
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening and presentation abilities
  • Excellent teamwork and collaborative attitude
  • Strong interpersonal skills-ability to interface and communicate/collaborate at all levels internally and externally
  • Must have good organizational skills
  • Proficient in Excel, PowerPoint and Word
  • Experience with database applications
  • Ability to work in a fast-paced, high demand environment

Desired Skills

  • Experience working with cross-functional teams (scientists, sales, distribution, etc.)
  • Experience with digital media tools such as corporate website, social media, search engines, etc.
  • Experience in analytics a plus. Establishing and measuring sales goals. Identifying market trends and sales trends
  • Ability and willingness to work overtime and travel, if needed
  • Must be proactive and pay close attention to details

Education/Certifications:

  • BS/BA Degree in either Marketing, Sales or Business preferred
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